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Spencer Stern is quoted in this StateTech article about the role 311 centers can play in supporting 911 emergency dispatch centers.

Cities and Counties Enhance 311 and 911 Services Through New Technology

Portland Check out Spencer Stern presenting to the Portland City Council the findings on the 311 project plan. The report was unanimously accepted and Portland will move forward to attempt to impellent the recommendations in the report. His testimony starts at 58:50 and ends at 95:45.

Portland City Council

Rockford On October 27, 2014, Spencer Stern presented the CRM Business Case Findings to a very engaged Rockford City Council. The presentation starts at 1:12:00.

Rockford City Council

Governing Spencer Stern is quoted in a recent Governing article on the cost effectiveness of 311 Systems.


Elgin The City of Elgin, IL, a long-term Stern Consulting client, unveiled their 311 Call Center on January 13, 2014. For more details please click on the links below.

Beta time: Elgin readying 311 center for full-scale unveiling Jan. 13
At your service: Elgin's concierge 311 center moving toward fall rollout

Check out the feature on the 311 call center in the Elgin Neighbor Newsletter:
Elgin Neighbor Newsletter

City of Philadelphia Releases their CRM RFP
Please click on the link below to read the City of Philadephia's press release announcing the availability of their CRM RFP which Stern Consulting helped create.

Philadelphia, PA

Iowa Linn County, IA Selects Stern Consulting to Support their Electronic Health Record System Implementation
Stern Consulting, in partnership with Defran Systems, a leading web-based, case, clinical and financial management software vendor, will help deploy a comprehensive Electronic Health Record (EHR) System for Linn County.

Linn County

Minnesota Spencer Stern was quoted in this recent article in the Minneapolis Star Tribune entitled Minneapolis 311: Best run but most costly? which focuses on the costs and performance of the Minneapolis 311 call center.

Minneapolis StarTribune

Elgin The City of Omaha, utilizing a report provided by Stern Consulting, is considering moving forward with their 311 program.

Omaha, NE

Elgin Stern Consulting was quoted in the June 2012 Government Technology cover story article on 311
Spencer Stern discusses the benefits of 311 systems focusing on how call centers are evolving to integrate new technologies.

Government Technology June 2012


City of Omaha, NE Selects Stern Consulting's 311 Contract
Read the article in Omaha's news source KETV about the city's approval of Stern Consulting's 311 Assessment contract.

Omaha, NE


Stern Consulting Selected for City of Philadelphia's 311 Assessment
Issued by the City of Philadelphia, this press release announces the selection of Stern Consulting to support them with their 311/CRM project.

Philadelphia, PA




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