Stern Consulting

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At STERN CONSULTING, we pride ourselves with the unique relationships we build with our clients.


"Mr. Spencer Stern was a great facilitator and knew how to bring out information from people in a very dignified manner. He addressed us by name and was sincere in his comments about what we had to say. He did everything in a very thoughtful and consistent way. From my experience it had to be one of the most worthwhile groups I have ever been a part of."

City of Omaha, NE CRM Focus Group Participant

Testimonials - city

"When we set off to discover how to improve the City's connection with the community, Spencer Stern was a great fit to partner with us. Spencer is always receptive and wonderfully responsive. He is patient, and he knows the issues we face. Drawing on his experience, he works expertly and diligently to clear paths to success. Working with Stern Consulting, Inc. is a pleasure, as Spencer is always organized and ready to move projects forward."

Dave Curtis, Deputy Library Director and CRM Project Manager
City of Carlsbad, CA

Testimonials - talking

"In the complex world of program management where federal, state and local government cooperatively work together to implement shared technology solutions, complex funding and program issues arise. Being able to obtain Mr. Stern's professional services to solve very complex issues and recommend positive solutions proved key and was absolutely crucial to our successful implementation and sustainment."

Tim Woodall, U.S. Department of Defense

Testimonials - tree

"The City of Boise needed a vendor agnostic consultant to assist us with our eGov/CRM/311 Strategic Plan. Stern Consulting was the perfect choice. Their wide range of experience with municipalities and the CRM/311 arena, as well as association with GFOA and ICMA, was a cornerstone for getting us on the right track. They were very professional and provided great flexibility as we drove deeper into our ROI, readiness state, and our high-level project plan. They were sensitive to the current economic climate and provided the City with a number of reasonable alternatives. I would highly recommend them to other organizations and we will be leveraging their services for other projects."

Lisa Schoenfelder, City of Boise, Idaho

"Spencer assembled and led a team of consultants that performed a customer relationship management (CRM) feasibility study for Waukesha County. This study was completed on time and within budget. His approach to project completion is extremely well organized and very end user friendly. I have worked with numerous consultants and I found Spencer to be one of the best at listening, collaborating, and working with the customer to deliver a final product that exceeds their expectations. His ability to perform complex return on investment calculations, think outside the box and recommend truly visionary best practice solutions is unmatched in the industry."

Sean Sander, Waukesha County, Wisconsin

Testimonials - public building

"The professional services we received from Stern Consulting were critical in getting our Customer Relationship Management Project on a path to success. From capturing and analyzing existing business process data to facilitating the development of a road map for the entire project, Spencer Stern’s professionalism, insight, and enthusiasm made reaching our goals possible. We now have a solid foundation on which we can build an integrated CRM, Work Order Management and Permitting system."

Mike Gerle, City of West Hollywood, California

Testimonials - walking

"Stern Consulting played in pivotal role in developing a detailed business case and cost estimates for a proposed countywide CRM/3-1-1 call center implementation. Stern Consulting delivered a comprehensive call center governance and staffing structure, detailed CRM and call center requirements, and a wide-ranging call center training and change management plan for a very demanding client within a very tight timetable."

Jennifer O’Brien, Henrico County, Virginia

Testimonials - meeting

"We obtained Spencer Stern's professional services to identify and solve complex issues and recommend positive solutions, which proved to be absolutely crucial for us. With his help we identified gaps in our current systems and ways to optimize our financial reporting processes. He also assisted in building a quantifiable business case for the District to move forward with a new Human Resources application."

Sue Cichock, Rockford, Illinois Park District




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