Stern Consulting

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VALUE PROPOSITIONS

At STERN CONSULTING, our value depends on the best that we can offer, we deliver on what we promise, and we understand what your business is about.

HOW TO GET AN ROI

HOW TO GET A RETURN ON INVESTMENT (ROI)
Spencer Stern discusses why it is difficult for a municipality to calculate the ROI of implementing a CRM system. Spencer notes that without a CRM system, it is difficult to calculate the cost to provide a service. If municipalities are unable to collect pre-CRM data, conducting an ROI analysis can be more challenging.

EXPERIENCE, KNOWLEDGE, EXPERTISE
Spencer Stern discusses why his services are different from other consultants. Spencer notes that while at Motorola, he was in charge of actually installing CRM systems. He is frequently requested to provide webinars and training courses for municipalities and software vendors. Spencer is also involved in innovating new Web 2.0 tools that are linked to CRM systems.

Seasoned Team
of Public Sector Veterans
We do not train our team at our client’s expense. We staff our “A” team on all our engagements. We are unwilling to fill out our staffing plan with new hires or recent college or master’s level graduates.
Quantifiable Results
Stern Consulting focuses on developing and calculating performance based metrics and detailed financial analysis to quantitatively demonstrate the value that new IT solutions deliver to our clients.
Business Process
Re-engineering
(BPR) Focus
Our laser-like focus on optimizing future state business processes translates technology solutions into a rigorous performance management and measurement program.

Change Management Experience
Stern Consulting realizes that personnel drive change, not technology, and has developed a comprehensive educational and coaching approach to help align impacted employees with the organization’s desired future state.
Implementation Experience

Stern Consulting “rolls up our sleeves” and works side-by-side to support our clients in the trenches to address the challenging aspects of implementing new solutions.

Unparalleled Expertise of the Public Sector CRM Market

The Stern Consulting team has supported more than 20 clients through the CRM procurement process starting with building a quantifiable business case to vendor contract negotiations and ending with implementation support.


 

 

 

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