Citizen Engagement Initiatives
Listen to Spencer Stern discuss new citizen engagement initiatives including multi-channel communication approaches and developing rich citizen profiles.
Water Districts: Use Data To Improve Financial Performance
Spencer Stern and Kyla Jacobsen discuss the importance of using data to make decisions to optimize a water districts performance.
Management Webinar - City of Cleveland CRM Implementation
Spencer Stern speaks about what Change Management is and why it
Customer Relationship Management (CRM) ROI Opportunities
Spencer Stern presents different Return on Investment approaches
and opportunities and CRM-driven benefits.
and all things Social Media | Audio
Explores how municipalities can leverage web 2.0 functionality within
their existing CRM deployments.
a CRM Needs Assessment
It provides a background on the keys steps municipalities should
pursue to help build a CRM-driven business case to help launch a
CRM / customer service initiative
Your Community Ready for a 311 / CRM System?
This webinar focuses on the steps a municipality should pursue to
determine if they are ready from both an internal and constituent-facing
perspective to consider deploying a 311 / CRM solution. The webinar
provides checklists and helpful hints that will help enable this